Err Msg: An Internal Error Occurred in the Windows Internet...

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This article was previously published under Q194625

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SYMPTOMS

When you use a dial-up connection to browse the Internet, you may receive the following error message:

Internet Explorer cannot open the Internet site http://<site>.

An internal error occurred in the Windows Internet Extensions.

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CAUSE

This behavior can occur if the AFD Networking Support Environment (Afd.sys) is disabled or has not started properly.

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RESOLUTION

To resolve this issue, follow these steps:

Click Start, point to Settings, and then click Control Panel.
In Control Panel, double-click Devices.
Click AFD Networking Support Environment.
Click Startup.
Click Automatic, and then click OK.
Click Close, and then shut down and restart the computer.
In Control Panel, double-click Devices. Verify that the AFD Networking Support Environment is started.

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APPLIES TO

Microsoft Internet Explorer 5.0
Microsoft Internet Explorer 4.01 Service Pack 1
Microsoft Internet Explorer 4.0 128-Bit Edition

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kbenv kberrmsg kbprb KB194625

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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