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Article ID: 196463 - Last Review: February 24, 2007 - Revision: 3.3

How to Obtain Tech Support Information from Cisco Routers

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SUMMARY

Information about the configuration of a Cisco router can be obtained using the "show tech-support" command at the privilege EXEC command:

show tech-support

A customer can copy the information that is collected and paste it into e- mail to aid Microsoft Product Support Services in diagnosing a problem. In no form or fashion does this command alter the configuration of the router.
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MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
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REFERENCES

Cisco IOS Software Command Summary, Cisco IOS Release 11.3
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APPLIES TO
  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows 3.1 Standard Edition
  • Microsoft Windows 3.11 Standard Edition
  • Microsoft Windows 95
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0 Developer Edition
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Keywords: 
kbhowto kbnetwork KB196463
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