Article ID: 196480 - Last Review: November 15, 2006 - Revision: 1.4 Problems after you install Winzip version 6.3 or 7.0This article was previously published under Q196480 SYMPTOMS
While you are running Windows Explorer, a Microsoft Office version 7.0 for
Windows 95 program, or a Microsoft Office 97 program, you may receive the
following error message:
Explorer This program has performed an illegal operation and will be shut down.
Explorer caused an invalid page fault in module <unknown> at:<address>
CAUSE
This problem can occur if all of the following conditions exist:
RESOLUTIONImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756
(http://support.microsoft.com/kb/322756/
)
How to back up and restore the registry in Windows To resolve this issue, use Registry Editor to delete the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\
AlwaysUnloadDLL
MORE INFORMATION
The third-party product discussed here is manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
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