Error Message When You Click About Internet Explorer

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This article was previously published under Q196806

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SYMPTOMS

When you click About Internet Explorer on the Help menu in Internet Explorer, you may receive one of the following error messages:

Internet Explorer cannot open the Internet site RES://shdocvw.dll/about.dlg Invalid Argument

-or-

Internet Explorer cannot open the Internet site res://C:\WINNT\System32\mshtml.dll/find.dlg Invalid argument

Note that this issue may not occur for all of the different users who may log on to your computer.

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CAUSE

This issue can occur if you installed Internet Explorer version 4.0, 4.01, or 4.01 Service Pack 1 for Windows NT 4.0, but you did not install the Windows Desktop Update component.

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To work around this issue, log on to your computer with a new profile, start Internet Explorer, and then click About Internet Explorer on the Help menu. To create a new profile, use the following steps:

Log on as the Administrator of the local computer.
In the Winnt\Profiles folder, rename or delete the user's profile folder.
Restart your computer, and then log on as the user.

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APPLIES TO

Microsoft Internet Explorer 4.01 Service Pack 1
Microsoft Internet Explorer 4.0 128-Bit Edition

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kbenv kberrmsg kbprb KB196806

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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