Select the product you need help with

OL2000: Received Date and Time for E-mail Messages Is Incorrect

Article ID: 197717 - View products that this article applies to.

This article was previously published under Q197717

SUMMARY

The field containing the date and the time that an e-mail message was received may be incorrect.

In Microsoft Outlook, one of the fields typically displayed in the header of an e-mail message is the date and the time that the message was received. An e-mail server stamps the date and the time that an e-mail message is received as the message is processed. The date and the time information is stored in a read-only Outlook field called "PR_Delivery_Time." This field may contain incorrect information if the e-mail server is not set to the correct date and time or if the format of the date and time on the server is in a non-standard format.

If the date and time are correctly set on the server, but the e-mail that you receive displays incorrect date and time information, then the date and time format on the server may be incompatible with Outlook. In this case, you must look at the date and the time the message was sent instead of the time it was received. The sent and received times typically vary by the amount of time the sending and receiving e-mail servers take to process a message.

To resolve this problem, ensure that the Time Zone settings for Outlook are correct and match the Date/Time settings in the Windows Control Panel. To set the Time Zone for Outlook, use the following steps:

In Outlook, click the Tools menu and then click Options.
In the Options window, click Calendar Options.
In the Calendar Options window, click the Time Zone.
Ensure that your Current Time Zone settings are correct and match the Date/Time settings for Windows, and then click OK.
Click Apply and OK to close Options.
Close and restart Outlook.