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Article ID: 198053 - Last Review: January 23, 2007 - Revision: 2.1

Blank Screen After Installing Secondary Video Adapter

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This article was previously published under Q198053
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fw98%3fsid%3d460)
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SYMPTOMS

When you start your computer after installing a secondary video adapter, your screen may be blank.
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CAUSE

This behavior can occur if your computer has a built-in video adapter and either of the following conditions exists:

  • Your computer's Basic Input/Output System (BIOS) does not provide support for multiple video adapters.
  • The secondary video adapter is not supported for multiple display use. For information about hardware requirements for multiple display support, please see the following article in the Microsoft Knowledge Base:
    ARTICLE-ID: 182708  (http://support.microsoft.com/kb/182708/EN-US/ )
    TITLE : Hardware Requirements for Multiple Display Support in Windows 98
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RESOLUTION

To resolve this behavior, update your computer's BIOS or obtain a supported video adapter.
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MORE INFORMATION

For more information about troubleshooting multiple display support in Windows 98/Me, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: 182930  (http://support.microsoft.com/kb/182930/EN-US/ )
TITLE : How to Troubleshoot Multiple Display Support in Windows 98/Me
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APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98 Standard Edition
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Keywords: 
kbdisplay kbfaq kbprb KB198053
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