Windows 95 DUN Client Authentication Fails

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This article was previously published under Q198585

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SYMPTOMS

When a Windows 95 client dials into a computer running Windows NT Server and is authenticated using PPP, you may not be able to log on or access network resources.

You may encounter some or all of the following error messages:

No domain controller available to authenticate your password.

Network path invalid

System error 53 has occurred

Request timed out

Windows 95 clients are the only clients that are affected by this problem.

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CAUSE

This situation is caused when the current service pack is not reapplied to the server after RAS is added, removed, or reinstalled.

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RESOLUTION

Reapply the service pack to the RAS server.

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MORE INFORMATION

Follow these guidelines to troubleshoot the issue:

Dial in with your Win95 client and attempt to PING the RAS server's IP address. If no reply is received you may be experiencing this problem.

To ensure that only Windows 95 clients are affected, perform the same test with a Windows NT DUN client.

A network trace with a packet capture tool, such as Network Monitor, should reveal that the server is receiving packets from the Windows 95 client but is not responding to them.

NOTE: There can be other causes for the above noted errors. For more information, see the articles listed in the References section.

From the Service Pack 3 readme file:

If you change or add new software or hardware components to your system after you have installed the Service Pack, you need to install the Service Pack again. This is because the files taken from the original Windows NT 4.0 disk set may not be the same as the files on the Service Pack disk set. You cannot install new components directly from the Service Pack media (such as a new keyboard or printer driver). You must install new components from the original product media and then reinstall the Service Pack.

For example, if you install the SNMP service after installing Service Pack 3, you will need to reinstall the Service Pack. If you fail to do so, you will receive the error "Entrypoint SnmpSvcGetEnterpriseOID could not be located in snmpapi.dll." This is because some of the files in the SNMP service have been updated in the Service Pack and you have a version mismatch. Reinstalling the Service Pack fixes the problem by copying the newer versions of the files to your system.

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REFERENCES

For additional information, see the following article or articles in the Microsoft Knowledge Base:

150053 (http://support.microsoft.com/kb/150053/EN-US/ ) Erratic Domain Logon from Windows 95 Dial-Up Networking

178729 (http://support.microsoft.com/kb/178729/EN-US/ ) How To Configure Windows 95 to Dial into a RAS/RRAS Server

154434 (http://support.microsoft.com/kb/154434/ ) You receive a "No domain server was available to validate your logon" error message when you use Dial-Up Networking in Windows 95 to dial into a remote network

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