Spoolss.exe Generates Dr.Watson Log

When you run Windows on a print server, you may receive several Dr.Watson logs with Access violations in Spoolss.exe. When you view the Dr.Watson log, you see the fault after the function: Ordinal3578 was called. There is also information in the stack-back trace with pointers to mfc40u!Ordinal3578.

When you view the event log on this server, the following event log may be present:

This problem can occur if the JetAdmin port monitor is corrupted or outdated.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, use either of the following methods:

• Download the latest version of JetAdmin. To do so, visit the following HP Web site:
  http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=13039&locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=27905 (http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=13039&locale=en_US&taskId=135&prodTypeId=18972&prodSeriesId=27905)
  -or-
• Follow these steps:
  1. Create LPR ports for all the JetDirect cards, open the printer properties for each printer, and then move the printers to their respective LPR port instead of using the JetAdmin port.
  2. Uninstall JetAdmin, and then restart the server.
  3. Stop the Spooler Service, and then remove the JetAdmin port monitor from the following registry path:
     HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors
  4. Close the registry and the restart the server.
  NOTE: When you create the LPR Port on the Ports Tab in the Printer properties, specify the IP address of the printer (not the IP address of the Windows print server). Otherwise, the print documents will not print. Instead, the print documents will constantly spool at the print server and cause the print server to timeout.

HP no longer supports JetDirect. They now use SDI (Simple Device Installation) to install network printers.

To obtain more information on JetAdmin and the latest version of HP's JetAdmin software, please refer to the following HP Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.