Article ID: 200394 - Last Review: January 23, 2007 - Revision: 1.1 OFF2000: Buttons on OSB Launch Quick ViewThis article was previously published under Q200394 IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986
(http://support.microsoft.com/kb/256986/EN-US/
)
Description of the Microsoft Windows Registry
SYMPTOMS
When you click a button on the Microsoft Office Shortcut Bar (OSB), the
program may not start; Quick View may start instead.
CAUSE
This problem will occur if the computer's registry contains the following
key:
HKEY_CLASSES_ROOT\*\QuickView RESOLUTIONWARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk. To resolve this problem, you must remove the HKEY_CLASSES_ROOT\*\QuickView registry key. However, you should first save a copy of the registry key. To do this, use the following steps:
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
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