IntelliPoint Software Reports Errors in Windows 2000

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This article was previously published under Q202581

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SYMPTOMS

When you start the Microsoft IntelliPoint software, the Mouse Properties dialog box opens with the following options disabled:

Basics properties
Pointer Speed
Button Selection
Productivity properties
Orientation
ClickLock
Wheel properties
Wheel Button

You may also experience the following symptoms:

When you enable the wheel, you receive the following error message:
IntelliPoint is unable to change your settings. Close any open applications, save any open documents, restart Windows, and then try to change your IntelliPoint settings again. If you still have difficulty changing your settings, run IntelliPoint Setup to reinstall the files, and then start IntelliPoint again.
If you restart your computer and attempt to reinstall the IntelliPoint software, you receive the following error message:
Setup has found that your operating system is a new version. Some compatibility problems could exist, meaning some features may not work or be displayed properly. Do you want to continue?

After you restart your computer, the following settings are not retained in Mouse properties:

StepSavers properties
Focus
ClickSaver
SmartSpeed
Productivity properties
Odometer
Visibility properties
Sonar
Vanish

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CAUSE

These behaviors can occur if you are using version 2.2 or earlier of the IntelliPoint software. Version 2.2 and earlier is not supported in Windows 2000.

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To resolve this issue, upgrade to a newer version of the IntelliPoint software that supports Windows 2000.

Microsoft recommends that you uninstall version 2.2 or earlier of the IntelliPoint software until a new version becomes available.

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