Article ID: 212406 - Last Review: September 10, 2004 - Revision: 1.1 You receive an "Mmsystem 296" error message when you insert AVI or MPEG files in PowerPoint 2000This article was previously published under Q212406 For a Microsoft PowerPoint 2002 version of this
article, see
291898
(http://support.microsoft.com/kb/291898/EN-US/
)
. For a Microsoft PowerPoint 97 version of this article, see 178307 (http://support.microsoft.com/kb/178307/EN-US/ ) . IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. SYMPTOMS When you attempt to play a Motion Picture Experts Group
(MPEG) or Audio-Video Interleaved (AVI) video clip in Microsoft PowerPoint, you
receive the following error message: Mmsystem 296: The
file cannot be played on specified mci device, may be corrupt or not in correct
format. CAUSE This problem occurs because PowerPoint cannot play some AVI
and MPEG files if the file is associated with ActiveMovie. RESOLUTION To resolve this problem, re-associate the AVI or MPEG file
type with Media Player. To do this, follow these steps:
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
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