Article ID: 222460 - Last Review: January 24, 2007 - Revision: 1.2

Burn It and Key Disk Programs Not Compatible with Windows 98

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This article was previously published under Q222460
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

When you right-click a file or folder after upgrading to Windows 98, you may receive the following error message:
Explorer caused an invalid page fault in module Shell32.dll
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CAUSE

This issue can occur if either of the following programs are installed on your computer:
  • Synchronys Softcorp Burn It
  • Synchronys Softcorp Key Disk
These programs are not totally compatible with Microsoft Windows 98.
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RESOLUTION

To resolve this issue, contact Synchronys Softcorp to inquire about the availability of a fix for this issue.

To work around this issue, uninstall these programs.
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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition
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Keywords: 
kb3rdparty kbenv kberrmsg kbfaq kbinvalidpagefault kbprb kbui KB222460
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