PPT2000: Error Message: Failed to Start NetShow FTS Session

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This article was previously published under Q224473

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ERROR MESSAGE

When you begin an online broadcast, PowerPoint will check the audio and video sources. When you click Start, you may receive the following error:

Failed to start NetShow FTS session

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C (http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

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CAUSE

Before you start the online broadcast, two File Transfer Service sessions must be established with the NetShow server. If the NetShow server cannot fulfill this request, you will receive the error message described in the Error Message section of this article.

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THINGS TO TRY

Make sure that the presenter is a member of both the Administrators group and the NetShow Administrators group on the NetShow Server. Make sure that NetShow is configured and running properly on the NetShow Server, and that the presenter computer can connect to these services. To do this, follow these steps:

Make sure that the Sample.ASF in the ASFROOT directory on the NetShow server.
On the Windows Start menu of the presenter computer, click Run. In the Open box, type the following:

mms://servername/sample.asf

Click OK.
The Windows Media player should play the Sample.ASF on the presenter computer. If it does not, contact your NetShow administrator or consult your NetShow documentation.

To test if there is too much activity on the NetShow Server or if there may be network connectivity problems between the NetShow server and the Presenter Machine, set up a new online broadcast. Select one audience member and do not use a NetShow server. If this step works, then the network between the Presenter Machine and the NetShow server is not functioning properly, or the NetShow server is off-line or configured incorrectly. In this case, contact your NetShow administrator or consult your NetShow documentation.

If the new online broadcast involving only the Presenter Machine and one audience member does not work, please see the General Troubleshooting section in the following article in the Microsoft Knowledge Base:

229951 (http://support.microsoft.com/kb/229951/EN-US/ ) PPT2000: Troubleshooting Online Broadcasting

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MORE INFORMATION

For more information on online broadcasting in PowerPoint, please see the following page on the Microsoft World Wide Web site:

Web Workshop - Presentation Broadcasting in PowerPoint 2000 (http://msdn2.microsoft.com/en-us/library/ms867192.aspx)

For more information on using NetShow Services with PowerPoint Online Broadcasting, please see the following page on the Microsoft World Wide Web site:

Broadcasting PowerPoint Presentations over the Network (http://www.microsoft.com/office/ork/2000/five/70t4_2.htm)

For more information on configuring NetShow Server for use with Microsoft PowerPoint Online Broadcasting, please see the following article in the Microsoft Knowledge Base:

229826 (http://support.microsoft.com/kb/229826/EN-US/ ) PPT2000: Overview of Online Broadcasting with NetShow

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