PPT2000: Error Message: Can't Start NetShow Programs

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This article was previously published under Q224487

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ERROR MESSAGE

When you attempt to start an On-line Broadcast in PowerPoint, you may receive the following error message:

Can't start NetShow programs. Please check that the NetShow server is functioning properly.

NOTE: Microsoft Office 2000 has built-in functionality that allows you to get more information about difficult-to-troubleshoot alerts or error messages. If you want to enable this functionality for this and other error messages in Microsoft Office 2000, please download the Microsoft Office 2000 Customizable Alerts file from the Microsoft Office Update Web site at the following address:

http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C (http://www.microsoft.com/downloads/details.aspx?FamilyID=8FBEE1D3-C5BB-4A36-A2F7-DC63DE2A818C)

NOTE: If you reached this article by clicking the Web Info button in an error message, you already have Customizable Alerts enabled.

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CAUSE

This error occurs when the NetShow Program has been deleted from the NetShow server, or if PowerPoint loses access to the Netshow Program on the server.

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THINGS TO TRY

Verify that you are in both the Administrators group and the NetShow Administrators group for the NetShow Server, and that no one has deleted any files from the server between the time you validated your broadcast and started it.

After you verify all of the settings and files, try sending the broadcast again. You will have to close the current Broadcast session, and restart "Begin Broadcast." You do not need to reschedule the broadcast, as the broadcast creates new files every time you run it from PowerPoint.

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MORE INFORMATION

For more information on Online Broadcasting in PowerPoint, please see the following page on the Microsoft World Wide Web site:

Broadcasting PowerPoint Presentations over the Network (http://www.microsoft.com/office/ork/2000/five/70t4_2.htm)

For more information on Online Broadcasting in PowerPoint, please see the following articles on the Microsoft Knowledge Base:

229826 (http://support.microsoft.com/kb/229826/EN-US/ ) PPT2000: Overview of Online Broadcasting with NetShow

229951 (http://support.microsoft.com/kb/229951/EN-US/ ) PPT2000: Troubleshooting On-Line Broadcasting

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