Windows NT 4.0 SFM Does Not Start in Windows 2000 Domain Model

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This article was previously published under Q225152

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SYMPTOMS

After you start a Windows NT 4.0-based computer that is running Services for Macintosh (SFM), the following error messages may be listed in Event Viewer:

Event ID: 10022
Source: MacFile
Type: Error
Message:
The helper thread was unable to send the list of trusted domains to the Appletalk Filing Protocol file system driver

Event ID: 10027
Source: MacFile
Type: Error
Description:
A Critical error occurred while initializing a helper thread.

Event ID: 10001
Source: MacFile
Type: Error
Message:
Unable to start File Server for Macintosh service.

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CAUSE

This behavior can occur if both of the following conditions are present:

You are running Windows NT 4.0 with SFM installed.
You are a member of a Windows NT domain that is running in Mixed mode on Windows 2000-based computers.

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RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date        Time          Size     File name    Platform
   --------------------------------------------------------
   12/21/1999  2:40:56 PM     76,560  Sfmsvc.exe   Intel
   12/21/1999  2:40:56 PM    156,432  Sfmsvc.exe   Alpha

To work around this problem, upgrade the Windows NT 4.0-based computer to Windows 2000, convert your domain back to use only Windows NT 4.0-based computers.

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