You receive the "Error deleting file Cannot delete INFO2..." error message when you click the Empty Recycle Bin link in the Recycle Bin

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This article was previously published under Q226978

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SYMPTOMS

When you click the "Empty Recycle Bin" link in the Recycle Bin, you may receive the following error message:

Error Deleting File

Cannot Delete INFO2: Access is denied

Make sure the disk is not full or write-protected and that the file is not currently in use.

If you then click OK, the Recycle Bin icon on the desktop does not change to indicate that the Recycle Bin is empty.

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This problem can occur if "view as Web Page" is enabled and you use the "Restore All" link in the Recycle Bin to restore all items, delete an item and then use the "Empty Recycle Bin" link to delete all items from the Recycle Bin.

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RESOLUTION

To work around this problem, restart the computer between the "Restore All" and the "Empty Recycle Bin" action.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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APPLIES TO

Microsoft Internet Explorer 5.0
Microsoft Internet Explorer 4.01 Service Pack 2
Microsoft Internet Explorer 4.01 Service Pack 1
Microsoft Windows 98 Standard Edition

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kberrmsg kbprb kbui KB226978

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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