Cannot Uninstall SP2 After Installing Encarta Virtual Globe 99

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q227041

Expand all | Collapse all

SYMPTOMS

After you install Microsoft Encarta Virtual Globe 99 on a computer with Internet Explorer 4 Service Pack 2 (SP2) installed, SP2 may no longer appear in the list of programs that can be removed by using the Add/Remove Programs tool in Control Panel.

Back to the top

CAUSE

This problem occurs because the following registry key is removed when you install Encarta Virtual Globe 99:

HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\IE40

Back to the top

RESOLUTION

To work around this problem, reinstall Internet Explorer Service Pack 2, and then uninstall it.

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top

MORE INFORMATION

This problem does not occur if you install Encarta Virtual Globe 99 before installing SP2.

Back to the top

APPLIES TO

Microsoft Internet Explorer 4.01 Service Pack 2

Back to the top

kbprb kbsetup kbui KB227041

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top