OFF2000: CD-ROM Error When Running Office Program

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This article was previously published under Q229491

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SYMPTOMS

When you run an Office program, you may receive the following error:

Error Reading CD-ROM in Drive <drive>:

Please Insert CD-ROM <CD name>
With Serial Number <serial number> in Drive <drive>:

If the CD-ROM is still in the drive, it may require cleaning.

Press ENTER for OK or ESC to Cancel: OK

where <drive> is the your CD drive letter, <CD name> is the name of the CD-ROM, and <serial number> is the serial number of the CD.

If you press ENTER, the error continues. If you press ESC, you receive the following error:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, you see:

<program> caused an invalid page fault in module <program>.exe at <address>.

where:<program> is the Office program you are running and <address> is a memory address.

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