Error Message When You Attempt to Install 128-Bit Upgrade

When you try to download the 128-bit upgrade to Internet Explorer 5 and Internet Tools from the Microsoft Windows Update Web site, you may receive the following error message: If you attempt to download the 128-bit upgrade again, you may receive the following error message:

This issue can occur if any of the following conditions exists:

• Your local area network (LAN) settings are not configured correctly.
• You have NetZip by Software Builders International installed on your computer.

To work around this issue, use the appropriate method:

Method 1

If you are on a LAN, check with your network administrator and verify that your configuration settings are correct. If your settings are correct, try to use a dial-up connection, if possible.

Method 2

If NetZip is installed and running on your computer, uninstall it. To do so, consult the documentation included with your NetZip software, or contact Software Builders International.