Virtual Private Networking Connection Stops Responding (Hangs) When Disconnecting

You may experience any one of the following symptoms:

• When you attempt to cancel a Virtual Private Networking (VPN) connection, the VPN connection stops responding (hangs).
• When the connection to your Internet service provider (ISP) times out, the VPN connection may stop responding (hang).

This behavior can occur if the Point-to-Point Tunneling Protocol (PPTP) driver does not disconnect correctly.

To resolve this problem, obtain the Virtual Private Networking (VPN) Update for Windows 98 and Dial-Up Networking (DUN) version 1.3. For additional information about the VPN Update for Windows 98 and DUN version 1.3, please see the following article in the Microsoft Knowledge Base:

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.