General Protection Fault When Starting Microsoft Solitaire

Article ID: 237900 - View products that this article applies to.
This article was previously published under Q237900
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854
(http://support.microsoft.com/kb/315854/EN-US/ )
Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

When you attempt to start Microsoft Solitaire, the following error message may be displayed:

Windows 95

Sol: An error has occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last Save.
If you click Close, the following error message may be displayed:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, the following error message may be displayed:
SOL caused a general protection fault in module Sol.exe at 0004:000001c2.

Windows 98

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, the following error message may be displayed:
SOL caused a general protection fault in module Krnl386.exe at 0002:00003077.
NOTE: This can also occur launching Solitaire with Bonzai Buddy installed.

The cause was Bonzai Buddy - Specifically this entry:
Bonzai - c:\Progra~1\bonzaib~1\neo.exe
After unchecking this startup group item Bonzai Buddy operated correctly, utilizing the other startup item group:
Bonzai - c:\progra~1\bonzaib~1\bonzabdy.exe
If you are running Microsoft Intellipoint software, you may see the following error while playing Solitaire.
SOL caused a general protection fault in module Krnl386.exe at 0002:00003077
You may also notice that the cards do not refresh correctly.
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CAUSE

This behavior can occur if TraySaver Beta 6 is installed on your computer.

NOTE: This may also occur if launching Solitaire with Bonzai Buddy installed. This entry: "Bonzai - c:\Progra~1\bonzaib~1\neo.exe" was the cause. It may be fixed by unchecking this startup group item, and using the other one: "Bonzai - c:\progra~1\bonzaib~1\bonzabdy.exe".
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RESOLUTION

To resolve this issue, use the procedure appropriate for your symptoms.

Disable Intellipoint Software

To do this, press CTRL+ALT+DELETE, click Point32, and then click End Task. If you receive a message stating that the program is busy or not responding, click End Task again.

Obtain a Patch

To resolve this issue, contact the manufacturer to obtain a patch or upgrade that resolves this issue. You can contact the manufacturer at the following Web site:
http://www.mlin.net
(http://www.mlin.net)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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WORKAROUND

To work around this issue, quit the TraySaver program:
  1. Right-click the TraySaver icon on the right side of the taskbar, and then click Exit.
  2. Click Yes when you receive the following prompt:
    If you shut down TraySaver, it will not function properly again until you reboot. Are you sure?
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
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Properties

Article ID: 237900 - Last Review: January 24, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
Keywords: 
kbgpf kbprb KB237900
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