Help and Support

General Protection Fault When Starting Microsoft Solitaire

View products that this article applies to.
Article ID:237900
Last Review:January 24, 2007
Revision:1.2
This article was previously published under Q237900
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854 (http://support.microsoft.com/kb/315854/EN-US/) Windows 98 and Windows Me Error Message Resource Center
On This Page

SYMPTOMS

When you attempt to start Microsoft Solitaire, the following error message may be displayed:

Back to the top

Windows 95

Sol: An error has occurred in your program. To keep working anyway, click Ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last Save.
If you click Close, the following error message may be displayed:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, the following error message may be displayed:
SOL caused a general protection fault in module Sol.exe at 0004:000001c2.

Back to the top

Windows 98

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, the following error message may be displayed:
SOL caused a general protection fault in module Krnl386.exe at 0002:00003077.
NOTE: This can also occur launching Solitaire with Bonzai Buddy installed.

The cause was Bonzai Buddy - Specifically this entry:
Bonzai - c:\Progra~1\bonzaib~1\neo.exe
After unchecking this startup group item Bonzai Buddy operated correctly, utilizing the other startup item group:
Bonzai - c:\progra~1\bonzaib~1\bonzabdy.exe
If you are running Microsoft Intellipoint software, you may see the following error while playing Solitaire.
SOL caused a general protection fault in module Krnl386.exe at 0002:00003077
You may also notice that the cards do not refresh correctly.

Back to the top

CAUSE

This behavior can occur if TraySaver Beta 6 is installed on your computer.

NOTE: This may also occur if launching Solitaire with Bonzai Buddy installed. This entry: "Bonzai - c:\Progra~1\bonzaib~1\neo.exe" was the cause. It may be fixed by unchecking this startup group item, and using the other one: "Bonzai - c:\progra~1\bonzaib~1\bonzabdy.exe".

Back to the top

RESOLUTION

To resolve this issue, use the procedure appropriate for your symptoms.

Back to the top

Disable Intellipoint Software

To do this, press CTRL+ALT+DELETE, click Point32, and then click End Task. If you receive a message stating that the program is busy or not responding, click End Task again.

Back to the top

Obtain a Patch

To resolve this issue, contact the manufacturer to obtain a patch or upgrade that resolves this issue. You can contact the manufacturer at the following Web site:
http://www.mlin.net (http://www.mlin.net)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Back to the top

WORKAROUND

To work around this issue, quit the TraySaver program:
1.Right-click the TraySaver icon on the right side of the taskbar, and then click Exit.
2.Click Yes when you receive the following prompt:
If you shut down TraySaver, it will not function properly again until you reboot. Are you sure?
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Back to the top

APPLIES TO
•Microsoft Windows 98 Standard Edition
•Microsoft Windows 95

Back to the top

Keywords: 
kbgpf kbprb KB237900

Back to the top

Article Translations

 

Related Support Centers

Other Support Options

  • Contact Microsoft
    Phone Numbers, Support Options and Pricing, Online Help, and more.
  • Customer Service
    For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.
  • Newsgroups
    Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.