Shortcut on Links Toolbar May Open in a Different Window

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This article was previously published under Q241047

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SYMPTOMS

When you click an Internet shortcut on the Links toolbar, the Web page may open in a different Internet Explorer session, even if you have selected the Reuse Windows for Launching Shortcuts setting on the Advanced tab in the Internet Options dialog box. When this occurs, the shortcut may open in the first browser window that you opened.

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CAUSE

This issue can occur if the Internet shortcut is contained in a folder on the Links toolbar and you have multiple Internet Explorer sessions open.

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RESOLUTION

To resolve this problem, install the latest service pack for Internet Explorer. For additional information about how to obtain the latest Internet Explorer service pack, click the following article numbers to view the articles in the Microsoft Knowledge Base:

328548 (http://support.microsoft.com/kb/328548/EN-US/ ) How to Obtain the Latest Service Pack for Internet Explorer 6

276369 (http://support.microsoft.com/kb/276369/EN-US/ ) How to Obtain the Latest Service Pack for Internet Explorer 5.5

267954 (http://support.microsoft.com/kb/267954/EN-US/ ) How to Obtain the Latest Internet Explorer 5.01 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Internet Explorer 5.01 Service Pack 2.

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MORE INFORMATION

For additional information about how to customize the Links toolbar, click the following article number to view the article in the Microsoft Knowledge Base:

171228 (http://support.microsoft.com/kb/171228/EN-US/ ) How to Customize the Links Toolbar in Internet Explorer

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For additional information about the Reuse Windows for Launching Shortcuts setting, click the following article number to view the article in the Microsoft Knowledge Base:

241911 (http://support.microsoft.com/kb/241911/EN-US/ ) Description of the Reuse Windows for Launching Shortcuts Setting in Internet Explorer 5.01

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