OFF2000: Invalid Page Fault in Kernel32.dll Clicking "Look in" in Open Dialog Box

When you click Open or Save on the File menu for any of the programs listed at the beginning of this article and click the Look in list, the following error message may appear: If you click Details, an error message similar to the following may appear:

This problem may occur if an invalid File Transfer Protocol (FTP) site is included in the Look in list.

To work around this problem, remove the invalid FTP site from the list. To do this, you must edit the Windows registry.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

NOTE: Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.

To remove the FTP site, follow these steps:

1. Quit all running programs.
2. Click the Windows Start button, and then click Run.
3. In the Open box, type regedit and then click OK.
4. Go to the following registry key:
   HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Common\Internet \FTP Sites
   
   NOTE: The Status bar displays the following:
   
   My Computer\HKEY_CURRENT_USER\Software\Microsoft\Office \9.0\Common\Internet\FTP Sites
5. Select the FTP Sites folder, go to the Registry menu, and click Export Registry File. Provide a name for the export file, and save it to the desktop.
   
   NOTE: This step creates a backup of the key so that you can restore the key if necessary. To restore the key, double-click the file after you complete these steps. You can delete this file from the desktop after you are satisfied that the issue is resolved (after you complete these steps).
   
   Any folders that exist within the FTP Sites folder are the site addresses (for example, the first folder is labeled Site_0).
6. Delete these folders by selecting each folder and clicking Delete on the Edit menu. Click Yes if you are prompted to confirm the deletion.
7. Close the Registry Editor.

To add a valid FTP site to the Look in list in the Save As or Open dialog box, follow these steps:

1. On the File menu, click Open.
2. Click the Look in list.
3. Scroll down to the bottom of the list and click Add/Modify FTP Locations.
4. A dialog box that allows you to add new FTP sites appears. Type the FTP address and click Add. Then click OK.

If you have problems connecting to the FTP site, please see the following article in the Microsoft Knowledge Base:

For more information about opening a file on an FTP site, click Microsoft Excel Help on the Help menu, type ftp, opening files in the Office Assistant or the Answer Wizard, and then click Search to view the topic.