Cannot Gain Access to Certain Security-Enhanced Web Sites

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This article was previously published under Q246725

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SYMPTOMS

When you try to gain access to a security-enhanced Web site, you may receive the following error message:

The page cannot be displayed

Cannot find server or DNS error

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CAUSE

This error message can be caused by incorrect security settings in Internet Explorer.

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RESOLUTION

To resolve this issue:

Quit Internet Explorer (if it is running).
Click Start, point to Settings, click Control Panel, and then double-click Internet Options.
Click the Advanced tab.
Scroll down to the Security section.
Clear the Use PCT 1.0 selection.
Clear the Use TLS 1.0 selection.
Click OK.

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MORE INFORMATION

Some Web sites do not support the PCT 1.0 and TSL 1.0 protocols.

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APPLIES TO

Microsoft Internet Explorer 5.0
Microsoft Windows 98 Second Edition

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kbenv kberrmsg kbprb KB246725

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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