XL2000: Crash When Saving Workbook as Web Page

View products that this article applies to.

This article was previously published under Q248218

Expand all | Collapse all

SYMPTOMS

When you save a workbook as a Web page, Microsoft Excel quits without saving the workbook, and you receive the following error message in Windows 2000:

EXCEL.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created.

This error log is named Drwtsn32.log. The log contains an entry similar to the following:

        Application exception occurred:
        App:  (pid=724)
        When: 1/26/2000 @ 18:28:47.060
        Exception number: c0000005 (access violation)

Back to the top

CAUSE

This problem occurs when the following conditions are true:

The workbook has become corrupted.

-and-
You save the workbook as a Web page.

Back to the top

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 (http://support.microsoft.com/kb/245025/EN-US/ ) OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.

Back to the top

REFERENCES

For additional information about recovering data from a corrupted or damaged workbook, click the article number below to view the article in the Microsoft Knowledge Base:

179871 (http://support.microsoft.com/kb/179871/EN-US/ ) XL2000: Methods for Recovering Data from Damaged Workbooks

Back to the top