Invalid DAO reference causes fatal error in Access 2000

• Open a database with a startup form
• View, create, or run Visual Basic code in a form's class module
• Start a Wizard

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In Microsoft Windows 95 or Microsoft Windows 98

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In Microsoft Windows NT

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In Microsoft Windows 2000

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Method 1: Run Regsvr32.exe to Register the DAO Files

1. Quit Microsoft Access if it is running.
2. Verify that Regsvr32.exe is in your Windows\System folder, for example:
   C:\Windows\System
   
   -or-
   
   \Winnt\System32
3. Click Start, and then click Run.
4. In the Run dialog box, type the following command:
   Regsvr32.exe C:\progra~1\common~1\micros~1\dao\dao360.dll
   NOTE: The path to Dao360.dll may be different on your computer, depending upon which folder you installed Microsoft Office in.
5. Start Microsoft Access, and then try to perform the process that caused the error.

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Method 2: Replace Dao360.dll

1. In Windows Explorer, browse to the Microsoft Office 2000 CD1, and then open the following folder:
   \PFILES\COMMON\MSSHARED\DAO
2. To make sure you can see .dll files in Windows Explorer, do one of the following, depending upon which operating system you are running.

   In Windows 95 and Windows NT 4.0

   On the View menu, click Options. Then on the View tab, make sure the option Show All Files is selected. Click OK.

   In Windows 98

   On the View menu, click Folder Options. Then on the View tab, make sure Hide Protected Operating System Files is not selected. Click OK.

   In Windows 2000

   On the Tools menu, click Folder Options. Then on the View tab, make sure Hide Protected Operating System Files is not selected. Click OK.
3. Click the file Dao360.dll, and then on the Edit menu, click Copy.
4. Close all applications, and then browse to the DAO folder on your computer at the following location:
   \Program Files\Common Files\Microsoft Shared\Dao
5. On the Edit menu, click Paste. When you are prompted if you are sure, click Yes.

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Method 3: Remove the DAO Folder and Reinstall Access 2000

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click the Add/Remove Programs icon.
3. In the Add/Remove Programs Properties dialog box, click Microsoft Office 2000 or Microsoft Access 2000.
4. Click Add/Remove. In Windows 2000, click Change/Remove.
5. In the Installation Maintenance dialog box, click Remove All. Confirm that you want to remove the program.
6. Remove the following folder and any files it contains from your hard disk.
   \Program Files\Common Files\Microsoft Shared\Dao
7. Run Setup to reinstall Office 2000 or Access 2000.
8. Start Microsoft Access 2000, and then try to perform the process that caused the error.

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Method 4: Remove Access or Office, Delete Leftover Files, and Reinstall

1. Remove all of Office 2000 or Access 2000 from your computer. Refer to steps 1 through 5 from "Method 3" for more details.
2. Manually delete all Microsoft Office 2000 or Microsoft Access 2000 files left on your hard disk after Setup removes the program. For a list of files to remove, please see one of the following articles in the Microsoft Knowledge Base:
   203370  (http://support.microsoft.com/kb/203370/EN-US/ ) ACC2000: How to Completely Remove Access 2000 from Your Computer
   219423  (http://support.microsoft.com/kb/219423/EN-US/ ) OFF2000: How to Completely Remove Microsoft Office CD1
3. Reinstall Microsoft Office or Microsoft Access from the CD.
4. Start Microsoft Access, and then try to perform the process that caused the error.

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Steps to Reproduce the Behavior

1. Make sure Access 2000 is not running.
2. Click Start, click Run, type the following command, and then click OK:
   Regsvr32.exe /u C:\progra~1\common~1\micros~1\dao\dao360.dll
   Note that you receive confirmation that DAO360.dll has been unregistered.
3. Start Access, and then create a new database.
4. Click Queries, click New, click Simple Query Wizard, and then click OK. Note that you receive one of the error messages mentioned in the "Symptoms" section.

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