Your Computer May Have Problems When Resuming from Standby Mode

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View products that this article applies to.

This article was previously published under Q250830

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SYMPTOMS

When you suspend your Windows 98 Second Edition-based computer (or place it in Standby mode) while playing any type of media file, you may experience any of the following symptoms when you try to resume your computer:

Your computer may stop responding (hang).
Your computer may no longer play audio properly.
The screen may remain completely black, or may have a blinking cursor in the upper left-side corner of the screen.

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CAUSE

This behavior can occur due to issues with DirectX.

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RESOLUTION

To work around this behavior, obtain and install the latest version of DirectX. For information about how to do so, view the following Microsoft Web site:

http://www.microsoft.com/windows/directx/default.mspx (http://www.microsoft.com/windows/directx/default.mspx)

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APPLIES TO

Microsoft Windows 98 Second Edition

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kbprb kbsound kbui KB250830

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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