Article ID: 253364 - Last Review: July 24, 2007 - Revision: 3.3

Invalid Page Fault Error Messages If You Install Internet Explorer 5.5 and Gator Software

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This article was previously published under Q253364
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center
If this article does not describe the invalid page fault error message that you are receiving, view the following Microsoft Web site to view more articles that describe invalid page fault error messages in Internet Explorer:
Click here to view a list of invalid page fault articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=global&query=kbieipf&adv=&mode=s&cat=false)
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SYMPTOMS

After you install Microsoft Internet Explorer 5.5, you may receive the following error messages: On a computer running either Microsoft Windows 95 or Microsoft Windows 98:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you receive one of the following error messages:
IExplore Caused an Invalid Page Fault in Module Mshtml.dll
-or-
IExplore Caused an Invalid Page Fault in Module Kernel32.dll
On a computer running Windows Millennium Edition (Me):
IExplore has caused an error in Mshtml.dll
IExplore will now close.

If you continue experiencing problems,
try restarting your computer.
-or-
IExplore has caused an error in Kernel32.dll
IExplore will now close.

If you continue experiencing problems,
try restarting your computer.
To view the details, press ALT+D, or view the Faultlog.txt file in the Windows folder.
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CAUSE

This behavior occurs if you are running Gator software by Gator.com 2000.
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RESOLUTION

To resolve this issue, uninstall Gator:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Click Add/Remove Programs.
  3. Click Remove to uninstall Gator software.


NOTE: Another method of resolution is by removing the GoZilla software on a Windows 98 SE machine running IE 5.5. Gozilla is software similar to the Gator; both are download managers.
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APPLIES TO
  • Microsoft Internet Explorer 5.5
  • Microsoft Windows Millennium Edition
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Keywords: 
kberrmsg kbinvalidpagefault kbkern32dll kbprb KB253364
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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