Article ID: 254815 - Last Review: January 27, 2007 - Revision: 1.2

Error Message: Scrscan Caused an Invalid Page Fault in Module Mcscan32.dll

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This article was previously published under Q254815
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center
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SYMPTOMS

When you start a program, you may receive the following error message:
Scrscan caused an invalid page fault in module Mcscan32.dll
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CAUSE

This behavior can occur if McAfee's anti-virus software for Microsoft Windows 95 is installed.
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RESOLUTION

To resolve this issue, contact McAfee technical support to obtain an update to McAfee for Windows 95. For more information, refer to the following Web site:
http://www.mcafee.com/ (http://www.mcafee.com/)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this behavior, uninstall the McAfee anti-virus software using the following steps:
  1. Click Start, point to Settings, click Control Panel, and then click Add/Remove Programs.
  2. On the Install/Uninstall tab, click McAfee Anti-virus Windows 95, and then click Add/Remove.
  3. Click OK, and then restart the computer.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Windows 98 Standard Edition
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Keywords: 
kb3rdparty kberrmsg kbinvalidpagefault kbprb KB254815
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