Folders May Not Close in the Favorites Pane

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This article was previously published under Q257145

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SYMPTOMS

When you use the keyboard to open multiple folders in the Favorites pane, the previous folders may not close.

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CAUSE

This problem can occur if you are using the RIGHT ARROW key on the keyboard to open the folders.

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RESOLUTION

To resolve this problem, double-click the folders to open the folders.

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WORKAROUND

To work around this issue with the keyboard, select the folder you want to close, and then press the LEFT ARROW key on the keyboard to close the folder.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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MORE INFORMATION

When you use the mouse to open and close folders in the Favorites pane, the previous folder closes correctly.

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APPLIES TO

Microsoft Internet Explorer 5.5

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kbprb kbui KB257145

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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