OFF2000: Odd Behavior on Windows 2000 After You Install Office 2000 SR-1 Update

After you install the Microsoft Office 2000 Service Release 1 Update on a computer that is running Windows 2000, you may see any of the following symptoms:

• When you click hyperlinks in Microsoft Outlook messages, Microsoft Word documents, and Microsoft PowerPoint presentations, Internet Explorer does not start.
• Nothing happens when you click Start, point to Search, and then click For Files or Folders.
• Nothing happens when you click Start, point to Search, and then click On the Internet.
• When you attempt to open a Web page in a new window in Internet Explorer, a new window is not opened.
• You cannot view Microsoft Outlook full screen or maximize the window.
• The Office Assistant fails to shut down when you quit an Office program.
• When you right-click the Office Assistant within an Office program, the Office program shuts down.
• Nothing happens when you click Find in Internet Explorer.

These symptoms can occur when the following files are not registered properly:

• Oleaut32.dll
• Olepro32.dll
• Msjet40.dll
• Msjtor40.dll
• Dao360.dll
• Stdole2.tlb

NOTE: These symptoms occur if the following are all true:

• You installed Office 2000 on a Windows NT 4.0 computer.
  
  -and-
• You upgraded from Windows NT 4.0 to Windows 2000.
  
  -and-
• You applied the Office 2000 Service Release 1 Update (SR-1).

To resolve this issue, use one of the following methods.

Method 1: Download the Microsoft Office 2000/Windows 2000 Registry Repair Utility

A utility that automates the process of registering these files is available. The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Method 2: Register the Files Manually

To register the files manually, follow these steps:

1. Click Start on the Windows taskbar.
2. Click Run.
3. In the Open box, type the following command, and then click OK:
   RegSvr32 <filename>
   
   where <filename> is the name of the file that you are registering.
   You should receive a message that the file is now correctly registered.