"Stop 0x0000001E" Error Message After Changing Color Depth

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This article was previously published under Q260982

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SYMPTOMS

When you change the color depth from High Color (16-bit) to True Color (24-bit) on your Windows 2000-based computer while the DVD player is open, you may receive a "Stop 0x0000001E" error message on a blue screen.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was first corrected in Windows 2000 Service Pack 1.

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