XWEB: OWA Error Message: Internet Explorer Cannot Download from the Internet Site

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This article was previously published under Q263041

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SYMPTOMS

When you use Microsoft Internet Explorer to gain access to Outlook Web Access (OWA), if you click a link for an attachment on a Web page, you may receive the following error message

Internet Explorer cannot download from the Internet site FQDN_server_name_or_file_name the downloaded file is not available.

This could be due to your security or language settings or because the server was unable to retrieve the requested file.

where FQDN_server_name_or_file_name is the fully qualified domain name (FQDN) of the server or the file name.

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WORKAROUND

To work around this issue, upgrade your browser to Internet Explorer version 5.5 or later. You can obtain more information about the latest version of Internet Explorer and download the latest version of Internet Explorer from the following Microsoft Web site:

http://www.microsoft.com/windows/ie (http://www.microsoft.com/windows/ie)

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MORE INFORMATION

This issue may also occur if you use Microsoft Money and you attempt to download a file from your financial institution's Web site.

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APPLIES TO

Microsoft Outlook Web Access 5.5 SP 1
Microsoft Exchange Server 5.5 Service Pack 2
Microsoft Exchange Server 5.5 Service Pack 3
Microsoft Exchange Server 5.5 Standard Edition

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kbprb KB263041

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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