Extended Keys on a USB Keyboard May Not Function Correctly During Mini-Setup After Using Sysprep

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This article was previously published under Q264942

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SYMPTOMS

If the USB keyboard is not present during the original Plug and Play detection process, when a computer boots into mini-Setup after Sysprep is used, the USB keyboard is not correctly set up and the extended keys on the keyboard do not function correctly.

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CAUSE

When a user plugs in a USB keyboard with shortcut buttons the first time, a service (Hidserv.exe) needs to be started. This is started by Hidserv.inf, which currently starts the service by using the Runonce key. This requires the user to reset the computer for the shortcut buttons to become functional.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Size    File name
   ---------------------------------------
   9/20/2000   02:48p  18,192  Hid.dll
   9/20/2000   02:48p  19,216  Hidserv.exe
   10/20/2000  05:28p   2,971  Hidserv.inf

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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