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Article ID: 272486 - Last Review: January 29, 2007 - Revision: 2.1

Windows Stops Responding During Shutdown When You Are Using a NetGear USB Network Adapter

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This article was previously published under Q272486
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
http://support.microsoft.com/default.aspx/w98?sid=460 (http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fdefault.aspx%2fw98%3fsid%3d460)
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SYMPTOMS

When you try to shut down your computer, your computer may stop responding (hang), and it may display a blinking cursor on the upper-left side of a black screen.
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CAUSE

This issue can occur if you are using a NetGear EA101 Universal Serial Bus (USB) network adapter.
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RESOLUTION

To resolve this issue, view the following NetGear Web site to inquire about the availability of a fix for this issue:
http://www.netgear.com/support (http://www.netgear.com/support)
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APPLIES TO
  • Microsoft Windows Millennium Edition
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Keywords: 
kbhardware kbprb KB272486
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Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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