WD2001: Word Quits Unexpectedly When You Scroll Down a Merge Field List That Crosses the Control Strip

When you attempt to insert merge fields from a data source that contains more than 34 fields, the list of fields becomes a drop-down list that you can scroll up or down to view all the fields. If this list crosses the Control Strip at the bottom of the screen, and you move the mouse pointer to the location where the Control Strip and the list intersect, Microsoft Word quits unexpectedly and displays the following error message:

To work around this issue, use one of the following methods:

• Hide the Control Strip if a drop-down list intersects it at the bottom of the screen.
• Move the Data Merge Manager as far as possible to the right so that the list does not intersect with the Control Strip.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

When the number of fields in the data source is greater than or equal to 34, the merge field list becomes a drop-down list.

For more information about inserting merge fields, follow these steps:

1. On the Help menu, click Contents and Index, click Index, and then click M.
2. Scroll down until you locate merge, and then click the arrow to the left to view a list of topics under the general topic.
3. Click Insert merge fields.

If you cannot find the information that you want, ask the Office Assistant.