How to troubleshoot the "invalid page fault" error message

This article describes how to troubleshoot "invalid page fault" error messages in Outlook Express 5.

Before you troubleshoot an "invalid page fault" error message, review the following list of known issues. If the error message that you are experiencing is not listed as a known issue, proceed with the general troubleshooting procedure.

Known Issues

The information in the following section describes known issues that may cause an "invalid page fault" error message to occur in Outlook Express 5. If you do not find your error message listed, it may appear in a newly published article. For the latest information about the "invalid page fault" error message, query the Microsoft Knowledge Base for your error message. The Microsoft Knowledge Base is located at the following Microsoft Wes site:

Invalid Page Fault in Module Kernel32.dll

When you try to start Microsoft Internet Explorer or Outlook Express on a Microsoft Windows 95 or Microsoft Windows 98-based computer, your computer may stop responding (hang), and you may receive one of the following error messages: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When You Quit Outlook Express 5

When you try to quit Outlook Express 5, you may receive one of the following error messages: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When You Use Rules or Receive Messages in Outlook Express

When you start Outlook Express or when you receive messages, you may receive one of the following error messages: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault if the Folders.dbx File Is Missing or Damaged

When you start Outlook Express or when you try to send a message, you may receive one of the following error messages: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When You Upgrade from Windows 98 to Microsoft Windows 98 Second Edition

After you upgrade from Windows 98 to Windows 98 Second Edition, you may receive the following error message: For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

Invalid Page Fault with MSIMN When You Use Outlook Express

When you use Outlook Express, you may receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault in MSIMN When You Start Outlook Express

When you try to start Outlook Express, you may receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When you Import Messages into Outlook Express

When you try to import messages into Outlook Express 5, you may receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When You Import Messages from Outlook Express 5 Beta 2

When you import messages from Outlook Express 5 Beta 2, you may receive one of the following error messages: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault After You Establish an Internet Connection

If you start Outlook Express after you have established a connection to the Internet, you may receive the following error message: This can result in three consecutive dialog boxes that contain the same error message. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Q238656 OLEXP: Err Msg: "This Program Has Performed an Illegal Operation

When you try to start Outlook Express, the following error message may be displayed: If you click the Details button, the following error message may be displayed: Outlook Express may start, but one of the following error messages may be displayed: One of the following error messages may be displayed in your Outlook preview pane: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault After You Download Internet Explorer

After you download Internet Explorer, you may not be able to start Outlook Express or open the Outlook Express address book, and you may receive the following error message: If you click Details, the following error message may be displayed: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When You Send a Message In Outlook Express

When you send messages in Outlook Express, you may receive the following error message: If you click Details, you may receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When You Compose a Message in Outlook Express

When you try to compose a message in Outlook Express, you may receive one of the following error messages: When you try to compose a new message in Microsoft Exchange or Microsoft Windows Messaging, you may receive one of the following error messages: When you attempt to start Microsoft WordPad, you may receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault When You Run Internet Explorer or Outlook Express

When you run Internet Explorer or Outlook Express, you may receive one of the following error messages: If you click Details, you may receive one of the following error messages: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Invalid Page Fault with the Patch that Is Available for the OCX Attachment Vulnerability

Microsoft has released a patch that eliminates a security vulnerability that could enable a malicious user to create a message attachment that could cause your e-mail program to shut down. This issue occurs when you close the affected message. The following error message may be displayed if you close the affected message: If you click Details, you may receive the following error message: For more information, click the following article number to view the article in the Microsoft Knowledge Base:

How to Troubleshoot Invalid Page Fault Error Messages

This section describes how to troubleshoot the "invalid page fault" error message. To troubleshoot the "invalid page fault" error messages, you must eliminate all of the variables that can cause this behavior.

Close all Programs Except Outlook Express

Verify that other programs are not running while you try to troubleshoot the error message. If the "invalid page fault" error message is resolved after you quit all other programs, the behavior may have occurred because of the interaction of Outlook Express with the other program. Use the following steps to close all programs in Windows Task Manager before you restart Outlook Express:

1. Press CTRL+ALT+DELETE to open the Task Manager
2. Click a running program, and then click End Task.
3. Repeat step 2 until the only programs that are running are Internet Explorer and Systray.

NOTE: On Windows 2000-based computer, use the Task Manager to close all applications.

How to Create a New Identity

When you create and use a new identity, you can determine if the error message occurs because of damage to the Outlook identity data. To create a new identity:

1. On the File menu, point to Identities, and then click Add New Identity.
2. In the Type your name box, type a name for the new identity.
3. Click OK, and then click Close.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

How to Rename and Repair Damaged Files

If you think that one of more of the files that are listed in the "invalid page fault" error message are damaged, you can rename the file and then reinstall both Internet Explorer and Outlook Express.

Before you remove and reinstall Outlook Express, back up all of your data. For more information about how to back up your data, click the following article number to view the article in the Microsoft Knowledge Base:

How to Contact Microsoft Technical Support

If the steps in this article do not resolve your error message, then your issue is one that is unknown or difficult to solve. You should contact Microsoft Support for assistance. You can obtain information about your support options at the following Microsoft Wed site: