OL97: You Receive Errors After You Run the Inbox Repair Tool

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This article was previously published under Q278991

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SYMPTOMS

After you run the Inbox Repair tool, you may not be able to move folders or messages to the Personal Folders (.pst) file or save messages that are in the repaired .pst file as an .mfg file.

When you attempt to move a folder to a new .pst file, you may receive the following error message:

Can’t move the items. Unable to delete this folder. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions.

This error message does not apply to the .pst file because the .pst file does not have a permissions tab.

When you attempt to move a message to a new .pst file, you may receive the following error message:

Can’t move the items. Could not complete the operation. One or more parameter values are not valid.

When you attempt to save a message as an .msg file, you may receive the following error message:

Internal MAPI error: An invalid parameter was passed to a MAPI function. Contact your administrator.

WORKAROUND

To work around this behavior and successfully retain your messages, you can use one or more of the following methods:

You can move or drag messages or folders to a new .pst file.
-or-
If you cannot move or drag the messages or the folders, try to forward the message to yourself.
-or-
Click File Save As to save messages in Outlook, create a new folder, and then import the saved message into the new folder.

APPLIES TO

Microsoft Outlook 97 Standard Edition

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kbprb KB278991

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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