Article ID: 297961 - Last Review: October 27, 2006 - Revision: 4.1 Windows 2000 SP2 Causes SCSI Bus Resets During Startup on LSI Logic ControllerThis article was previously published under Q297961 SYMPTOMS
When you restart your computer after applying Windows 2000 Service Pack 2 (SP2) on a computer that has an NCR Storage Cabinet (NSC) array attached, the restart process may take as long as one hour to finish.
CAUSE
This behavior occurs because the Disk.sys file does not communicate correctly with some SCSI devices.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix. To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
(http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.The following files are available for download from the Microsoft Download Center: Collapse this image  Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Collapse this image Release Date: February 21, 2002 For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591
(http://support.microsoft.com/kb/119591/EN-US/
)
How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The English version of this fix should have the following file attributes or later: Date Time Version Size File name ------------------------------------------------------- 26-Sep-2001 14:48 5.0.2195.4423 34,384 Classpnp.sys 17-Sep-2001 17:06 5.0.2195.4359 29,968 Disk.sys STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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