An Error Message May Be Displayed When a Sound Blaster Live Driver Is Installed

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This article was previously published under Q299478

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SYMPTOMS

During a sound event, or when you start or shut down your computer, you may receive the following error message:

A fatal exception 0E has occurred at 0028:xxxxxxx in VXD Emu10k1(01)+xxxxxxxx

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CAUSE

This behavior can occur if you have an outdated Sound Blaster Live! driver installed on your computer.

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RESOLUTION

To resolve this behavior, contact Creative Technology Ltd. to obtain the most up-to-date Sound Blaster Live! audio driver.

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MORE INFORMATION

For information about Sound Blaster Live! drivers, contact Creative Technology Ltd. at the following Creative Technology Web site:

http://www.creative.com/ (http://www.creative.com)

For information about how to contact Creative Technology (Creative Labs), click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, A-K

60781 (http://support.microsoft.com/kb/60781/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, L-P

60782 (http://support.microsoft.com/kb/60782/EN-US/ ) Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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