A reactivation message appears when you start an Office XP program that was installed from an Enterprise edition

View products that this article applies to.

This article was previously published under Q304226

Expand all | Collapse all

SYMPTOMS

When you start one of the Office XP programs that was installed from an Enterprise edition of Office by using a volume license key, you may receive the following message

Microsoft Office XP edition has detected a significant change in your machine configuration. For Microsoft Office XP edition to continue functioning properly, and to avoid entry into reduced functionality mode, you must reactivate your product. With the product in reduced functionality mode, you will not be able to save or create new documents, and other product functionality will be reduced. For more information about reduced functionality mode, click the Help button.

To start the reactivation process, please insert your Microsoft Office XP edition, and then click the Next button.

where edition is the Office product that you installed, for example, Microsoft Office XP Professional with FrontPage.

When you click Next, you may receive the following message

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package 'edition package.msi' in the box below.

where edition package is the name of the Windows Installer package file that is used to install Office (for example, Proplus.msi).

When you click Exit in the dialog box that displays the first message, the Office program starts in reduced-functionality mode.

Back to the top

CAUSE

The first message in the "Symptoms" section can appear if the hardware on your computer changed significantly since you originally installed Office XP. When you click Next in this dialog box, the second message appears if you do not have access to a valid Office source location. For example, if you originally installed Office from an administrative installation on your network, and you are not connected to the network, the second message appears.

You do not receive the second message if you have access to a valid Office source location. In this case, clicking Next automatically repairs your installation, and neither message appears the next time you start an Office program.

NOTE: Volume Licensing installations of Office XP do not ever require activation nor do they ever require reactivation. The text of this message is displayed in error.

Back to the top

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 (http://support.microsoft.com/kb/307841/EN-US/ ) OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later:

   Version      Size           File name     
   -------------------------------------------------------
   10.0.3110.0  9,996,616      MSO.DLL

Or obtain the Office XP Activation Update. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

307741 (http://support.microsoft.com/kb/307741/EN-US/ ) OFFXP: Overview of Office XP Activation Update: October 4, 2001

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office XP Service Pack 1.

Back to the top

MORE INFORMATION

For additional information about reduced-functionality mode and product activation, click the following article numbers to view the articles in the Microsoft Knowledge Base:

293151 (http://support.microsoft.com/kb/293151/ ) About Office Activation and Reduced Functionality

297834 (http://support.microsoft.com/kb/297834/ ) Error 1706 When You Use a CD-ROM to Repair Office or Install Feature

Back to the top