PS/2 Mouse or Keyboard Activity Does Not Bring Acer System Out of Standby Mode

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This article was previously published under Q304774

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SYMPTOMS

When you attempt to bring your computer out of Standby mode, you may not be able to wake the system by moving the PS/2 mouse or using the keyboard.

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CAUSE

This behavior can occur on Acer systems that run the Version 3.2 BIOS. The code in this BIOS does not provide for PS/2 mouse or keyboard activity to wake the system from Standby mode.

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RESOLUTION

To resolve this behavior, contact Acer America Corp. to ask about availability of an updated BIOS that addresses this issue. You can visit the Acer Web site at:

http://www.acer.com/worldwide/selection.html (http://www.acer.com/worldwide/selection.html)

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The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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