Article ID: 308357 - Last Review: December 4, 2007 - Revision: 5.5

You receive a 2889 error message when you install an Office product

View products that this article applies to.
This article was previously published under Q308357
Expand all | Collapse all

SYMPTOMS

When you install any of the Office products listed at the beginning of this article, you may receive an error message similar to the following:
Internal Error 2889: Please contact product support for assistance.
Back to the top

CAUSE

This behavior may occur if your computer is infected with the W32.Nimda.A@mm virus.
Back to the top

RESOLUTION

To resolve this issue, follow these steps:
  1. To determine whether your computer has this virus, run antivirus software that contains the latest virus signature file, and then perform a complete scan of your computer. Contact your antivirus software provider to remove this virus.
  2. If you have a copy of the Riched20.dll file on your computer, locate and rename this file to Riched20.old, and then go to step 3. If you do not have a copy of Riched20.dll on your computer, go to step 3.NOTE: This file may be hidden. For instructions about how to unhide files, see your operating system documentation.

  3. In Windows Explorer, open the Msi folder on your Office 2000 CD-ROM. For Office XP, locate the root of your CD-ROM.
  4. If you are using Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition, double-click Instmsi.exe. If you are using Microsoft Windows NT 4.0, Microsoft Windows 2000, or Microsoft Windows XP, double-click Instmsiw.exe.
  5. Click OK to the message that advises you that the Windows Installer installed successfully.
  6. Reinstall Office.
Back to the top

MORE INFORMATION

For more information about the W32.Nimda.A@mm virus, visit the following McAfee and Symantec Web sites:
http://www.mcafee.com (http://www.mcafee.com)
http://www.symantec.com/ (http://www.symantec.com/)
For additional information about third-party antivirus vendors and products, click the article number below to view the article in the Microsoft Knowledge Base:
49500  (http://support.microsoft.com/kb/49500/EN-US/ ) List of Antivirus Software Vendors
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Back to the top
APPLIES TO
  • Microsoft Project 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft Access 2002 Standard Edition
  • Microsoft Excel 2002 Standard Edition
  • Microsoft FrontPage 2002 Standard Edition
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft Publisher 2002 Standard Edition
  • Microsoft Word 2002 Standard Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Publisher 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
  • Microsoft Office XP Small Business Edition
  • Microsoft Office XP Standard Edition for Students and Teachers
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Office XP Professional Edition
  • Microsoft Office XP Standard Edition
  • Microsoft Office XP Developer Edition
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Outlook 2000 Standard Edition
Back to the top
Keywords: 
kbtshoot kbvirus KB308357
Back to the top
 

Get Help Now

Contact a support professional by E-mail, Online, or Phone

Article Translations