Quake quits abnormally in Windows XP

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This article was previously published under Q308361

SYMPTOMS

When you play the game Quake in Microsoft Windows XP, Quake may quit abnormally.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack

Note The Windows XP Application Compatibility Update is included in Windows XP Service Pack 1 (SP1).

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version           Size  File name   
   --------------------------------------------------------
   24-Sep-2001  16:10  5.1.2600.14  1,229,824  Acgenral.dll
   24-Sep-2001  16:10  5.1.2600.14    370,688  Aclayers.dll
   24-Sep-2001  16:10  5.1.2600.14     45,568  Aclua.dll   
   24-Sep-2001  16:10  5.1.2600.14    204,288  Acspecfc.dll
   24-Sep-2001  16:10  5.1.2600.14    148,480  Acverfyr.dll
   24-Sep-2001  16:10  5.1.2600.14    105,472  Acxtrnal.dll
   12-Oct-2001  21:56                 189,750  Apphelp.sdb 
   24-Sep-2001  16:11                  81,408  Apps.chm    
   10-Oct-2001  11:22  5.1.2600.15  1,181,184  D3d8.dll    
   12-Oct-2001  21:56                   8,140  Drvmain.sdb 
   12-Oct-2001  21:56                 134,388  Msimain.sdb 
   12-Oct-2001  16:08  6.4.2600.0     356,352  Qdvd.dll    
   12-Oct-2001  21:56               1,032,922  Sysmain.sdb 
   12-Oct-2001  19:04  5.6.0.6914     483,379  Vbscript.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 1.

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