Screen Stays Black for Several Minutes Before "Please Wait" Message Appears After You Run Factory.exe

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This article was previously published under Q308676

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SYMPTOMS

When you run Factory.exe to update installed drivers on Windows XP, your screen may remain black for two to five minutes before you see the "Please wait" message that shows that the computer is responding to your request. You may think that the computer is frozen, although it is not frozen.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 (http://support.microsoft.com/kb/322389/EN-US/ ) How to Obtain the Latest Windows XP Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name     Platform
   ----------------------------------------------------------------
   03-Oct-2001  14:33  5.1.2600.15  532,992  Msobmain.dll  i386

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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