Cannot Quit Windows Messenger While You Are Trying to Send Mail to an Offline Buddy

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q309582

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SYMPTOMS

After you clear the Allow this program to run in the background check box and then try to send mail to an offline buddy, Windows Messenger does not quit completely when you click Close in the upper right corner of the Windows Messenger window.

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CAUSE

This behavior can occur because you cannot quit Windows Messenger while another mail program is using the Windows Messenger Application Programming Interface (API).

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WORKAROUND

To work around this behavior, quit the mail program that is using the API (Hotmail, Outlook, or Outlook Express, for example) to allow Windows Messenger to close completely.

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STATUS

This behavior is by design.

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APPLIES TO

Microsoft Windows Messenger 4.5

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kbenv kbnetwork kbprb KB309582

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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