Rise of Nations Solution Center

Top issues

The DirectDraw option or the Direct3D option is unavailable when you start Microsoft games for Windows
When you try to start one of the games listed in the "Applies to" section, you may experience one of the following symptoms: The option may be unavailable. You may receive an error message that states that your video adapter does not meet the game...
Error message or the game stops responding on the "Loading" screen when you start a Microsoft game: "Please insert the correct CD-ROM"
Describes how to troubleshoot problems with starting games, if the game stops responding (hangs), if the game quits, and if the game displays error messages.
Games that require that the original product CD is in the CD drive to play
You may be unable to copy the program CDs, or the program may not recognize a copy of a disc.

The computer stops responding (hangs) during setup when you install updates or when you add new hardware
You may experience any of the following symptoms: When you try to upgrade a computer to Microsoft Windows Millennium Edition, the computer may stop responding (hang) during setup. When you try to install a Microsoft Internet Explorer 5.5 service pack or...
You receive an error message or the Setup program stops responding when you install Games for Windows, Streets & Trips, MapPoint, or Encarta
Describes an issue in which you receive an error message that prevents you from installing a game or another program.
The game screen may be distorted or is not centered on the monitor when you play a Microsoft game
When you play any one of the Microsoft games that are listed in the "Applies to" section, you may experience one of the following symptoms: The game screen is not centered on the monitor. The game screen is oversized so that you cannot see all the menu...