Support for Microsoft Exchange Server

Help and support for Microsoft Exchange Server 2013, 2010, 2007 & 2003. Links to technical solutions, downloads and answers to top issues.

For Exchange Online support, visit the Office 365 Solution Center

Support options and resources

Self-support options

IT Professionals: Exchange TechCenter on TechNet
The Exchange Server TechCenter is the primary resource for IT Professionals providing links to technical resources including articles, webcasts, videos, blogs and community forums.

Developers: Exchange Server Developer Center
The Exchange Developer Center is the primary resource for Developers seeking resources to help you create and manage business communications utilizing Exchange Server.

Search the Microsoft Knowledge Base (KB)
Search the Microsoft Knowledge Base (KB) for technical solutions to common break-fix issues.

Community resources

Got a question? Post a question in the Exchange Server Forums
Ask a question in the Exchange Server Forums. Most questions answered in 24 hours or less.

The Microsoft Exchange Team Blog - You had me at EHLO
Browse topics from Administration to Virtualization and get the inside scoop on Exchange developments.

Exchange Server TechNet Wiki
The home of community-generated content about Exchange Server that anyone can edit.

Pay per Incident support

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

Contract Incident support

IT Professionals: Contact a Microsoft Support Professional using your TechNet Subscription
TechNet Professional subscribers are entitled to receive 2 complimentary incidents and a 20% discount on any additional phone incidents purchased. Learn more.

Developers: Contact a Microsoft Support Professional using your MSDN Subscription
MSDN Subscribers may be entitled to receive up to 4 technical support incidents depending on the subscription level. Learn more.

Microsoft Premier Online (MPO)
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Additional support options

Microsoft Pinpoint Support Marketplace
Choose from thousands of Microsoft certified companies to find assisted support.

Downloads

Downloads

Exchange Downloads
Get add-ins, tools, and documentation that you can download from Microsoft.

Try it Now: Exchange Server 2013
Download the final version of Exchange Server 2013.

Exchange Server 2010 Servicing
This article describes the servicing strategy for Exchange Server 2010, discusses the release schedule and distribution methods related to updates, and provides guidance about how to deploy fixes for Exchange 2010.

How to Obtain the Latest Service Pack for Exchange Server 2007
This article provides details on how to obtain the latest service packs, update rollups and update details for Exchange Server 2007.

How to Obtain the Latest Service Pack for Exchange Server 2003
This article provides details on how to obtain the latest service packs, release notes and update details for Exchange Server 2003.

Upgrading

Upgrading to Exchange Server 2013

Exchange 2013 System Requirements
Visit the Exchange 2013 System Requirements document in the TechNet Library for details on the scenarios in which coexistence between Exchange 2013 and earlier versions of Exchange are supported.

Upgrading to Exchange Server 2010

Exchange 2010 Deployment Assistant
The Exchange Server 2010 Deployment Assistant allows an Administrator to create Exchange 2010 on-premises deployment instructions that are customized to their environment. Visit it today to see how you can deploy Exchange Server 2010 in your environment.

Understanding Upgrade to Exchange 2010
This article discusses upgrading to Exchange 2010 from a previous version.

Exchange Server 2010 Hybrid Deployments
A hybrid deployment offers organizations the ability to extend the feature-rich experience and administrative control of their existing on-premises Microsoft Exchange organization to the cloud. This article provides a comprehenisve overview of hybrid deployments in Exchange Server 2010.

Tools

Tools

Exchange Server Analyzers
Information and details on how to download and run the the Exchange Server Analyzer Tool.

Exchange Remote Connectivity Analyzer
Exchange Remote Connectivity Analyzer is a Web-based troubleshooting and diagnostic tool that will help identify the point of failure for Internet-based Exchange Server client connectivity scenarios.

Microsoft System Center Advisor
Download System Center Advisor to proactively detect potential issues.

Exchange Server Tools Documentation
Enhance your messaging environment by using the many tools available with Microsoft Exchange Server. This tools documentation provides detailed information about tools that can help you plan, install, manage, and troubleshoot Exchange Server.

Microsoft All-In-One Script Framework Exchange Samples
The All-In-One Script Framework Exchange Server script samples are based on frequently asked IT tasks and are designed to help Exchange Server administrators deal with some typical IT tasks in shorter time.

Tools for Exchange Server 2007
Enhance your messaging environment with the tools listed on this page, available for download for no additional charge from the Microsoft Download Center and elsewhere.

Tools for Exchange Server 2003
Enhance your messaging environment with the tools listed on this page, available for download for no additional charge from the Microsoft Download Center and elsewhere.

Security

Security resources

Microsoft Security Home Page
For the latest in Computer security, Microsoft security updates, tools for IT-Professionals and more visit the Microsoft Security home page

Exchange 2010 Security Guide
This guide is designed to help you help you understand and manage the overall security environment where Exchange Server 2010 is installed.

Exchange Network Port Reference
This article provides information about ports, authentication, and encryption for all data paths used by Microsoft Exchange Server 2010.

Security and Protection in Exchange 2007
This article provides information to help you locate security-related documentation for Microsoft Exchange Server 2007.

Security TechCenter on TechNet
The Security TechCenter is the primary resource for IT-Professionals providing links to technical resources including articles, webcasts, video’s, blogs and community forums.

Support lifecycle

Learn more about Exchange Server support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft’s guidelines for product support from availability to end of product support lifecycle.

Exchange Server support lifecycle policies
View the support lifecycle policy information for the Exchange Server family of products.

Last Review : June 27, 2012