Support for Microsoft Word 2010 and 2007 technical problems

Help and support for Microsoft Word. Links to customer service and technical solutions, downloads, updates, templates, and answers to top issues.

Microsoft Word 2010 and 2007This solution center is applicable to the following versions of Microsoft Office Word:
2010 and 2007

Support options and resources

For technical assistance with Word, please click here. For other content, please select a category below.

Self support options

Office 2010 help and how to
Visit the Office help and how to center to get all you can out of Word.

Office 2010 Service Pack 1 (SP1) is available
Microsoft Office 2010 Service Pack 1 (SP1) provides the latest updates for Office 2010 including improvements in stability, performance, and in security.

Self-support options for work

IT Pros: Office TechCenter on TechNet
Visit the Office TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Developers: Office Developer Center on MSDN
Visit the Office Developer Center on MSDN to learn about Office development.

Support for Small Business
Simple help and troubleshooting for small businesses.

Microsoft Premier Customers: Visit Microsoft Premier Online (MPO) for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online (MPO) for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Community resources

Microsoft Community
Post a question or browse for solutions in the Community Office forums.

IT Pros: Microsoft TechNet Office forums
Post a question or browse for solutions in the Microsoft TechNet Office forums.

Developers: Microsoft MSDN Software Development for Office forums
Post a question or browse for solutions in the MSDN Software Development for Office forums.

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Technical support options

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

To find out what version you have, click the Start button, click to show all programs, click the Office folder and view the version listed with the program names.

Technical support options for work

IT Pros: Contact a Microsoft support professional using your TechNet subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft support professional using your MSDN subscription
As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers: Visit Microsoft Premier Online for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Learn more

Using Word

Office help and how to
Microsoft Office Online is the ultimate resource for Microsoft Office information including templates, how tos, downloads and more.

Get started with Word 2010
Transition from an earlier version of Office? Learn what’s new or find basic instruction for first time use.

Get started with Word 2007
Learn about the changes in Office 2007 and see what is new in this previous version.

Office training
Review the featured courses for online training.

Activating Office 2010
Get information on how to activate your Microsoft 2010 programs.

Office 2010 Trial expired? Get the full version today at Microsoft Store.
Continue to use Office 2010 have the essential tools you need to complete work, school and household projects efficiently.

Support lifecycle

Learn more about the Office support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office support lifecycle policies
View the support lifecycle policy information for the Office family of products.

Word 2010
Learn more about what end of support means for Word 2010.

Word 2007
Learn more about what end of support means for Word 2007.

View support lifecycle information

Office family product support lifecycle FAQ
Get more specific information about Office family of products.

Ad Choice
Last Review : October 24, 2012